Replacement: Submit a list of all Serial Numbers and Patients for which you would like Philips to process replacements.

Download the Request for User Replacement template here. Do NOT use your own file format. You MUST use the template.
Do NOT add or remove any columns to or from the template
Fields you need to submit:

Serial Number - data is required in this column for all records
User First Name - data is required in this column for all records
User Last Name - data is required in this column for all records
Address 1 - data is required in this column for all records
Address 2 – this is optional
City/Town - data is required in this column for all records
State/Province - data is required in this column for all records
Postal Code - data is required in this column for all records
Country (must be a 2-character ISO2 country code) - data is required in this column for all records
Phone Number (numeric values only) - this is optional
Email - this is optional
Has Ozone or Activated Oxygen been used to Sterilize the Device? - this is optional

Save your file as a .csv file prior to upload. Do NOT attempt to upload any other type of file. You MUST only upload a .csv file.
Click on the Upload button and follow the directions on the upload page